express salesman with a large package, overload. This situation will last long, Chief Photographer Wu Ning / photo
", the national courier warehouse explosion "receiving time delay, hope Pro understanding" and "Jiangsu, Zhejiang, Shanghai and other places of delivery delay of 2 to 3 days, you don’t rush" "recent stop delivery, tentative recovery time is 21 days"…… The electronic commerce website owner and Indoorsman Indoorswoman, finally heading for the end of promotional frenzy, the express "legs" to let them battered. In addition to courier prices, frequent around the warehouse explosion phenomenon, the quality of service has become a hot complaints.
phenomenon: Courier embarrassing burden
Taobao super 1/3 shop problem
it is understood that the "explosion" since November, the source is the electronic commerce website business. "There is an order after a week after the store before shipment, I ask in the forum, found this situation very much." Just bought the shoes and clothes on the Internet, said Miss Sun, after entering in December, the courier delays in the year of November did not alleviate the problem, but more and more serious.
reporter in taobao.com shop inquiry found that more than 1/3 of the shops have this problem, many shops marked "full because of the local logistics warehouse, delivery delays, excuse me". Although there are some shops do not do this kind of explanation, but the sales staff will explain to a single customer, said: because the order is too large, 3 to 7 days after the payment of the goods can be shipped."
some consumers reflect that many shop sales staff on the verge of collapse, very impatient for some low margin small, often say a few words after he wants to talk to small customers. Complaints about the courier customers, they are too lazy to answer.
in fact, not just e-commerce customers, some ordinary users have been affected. Recently, some residents told reporters reflect, before taking a piece of business is basically a single phone orders within one or two hours after the clerk will come, but the recent half of the day are often not come.
argued that the explosion is just an excuse for
uneven regional situation
"is now a nationwide" explosion ", the South than in the north more serious, especially in Jiangsu and zhejiang." Some network merchants say. A few days ago, rhyme express issued a notice that due to Jiangsu, Zhejiang and Shanghai, Anhui and other places snow in the region, express delay line.
Shanghai, a courier company official said that in the past two months, the national diesel supply constraints caused a great impact on them. "Our trucks are generally burning diesel, in many places delivery vehicles are less than oil, the turnover rate naturally slowed down."
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